Contact
Let's plan your stay.
Reach out directly on WhatsApp for the fastest response, or send us a message below and our concierge will get back to you within 24 hours.
Quick Answers
Everything at a glance.
Where is NARA located?
Venecia de San Carlos, Alajuela, Costa Rica.
How fast do you respond?
Within 24 hours — faster on WhatsApp.
What's the best way to book?
Direct via WhatsApp for the fastest confirmation.
Is concierge service included?
Yes, with every stay at no extra cost.
Get in touch
We're happy to help.
Location
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Frequently Asked
Questions about getting in touch.
NARA responds to every inquiry within 24 hours. Messages sent through WhatsApp are usually answered faster, often within a few hours during business hours in Costa Rica (GMT-6).
The concierge team communicates in Spanish, English, French and German, so guests from any of NARA's primary markets can reach out in their own language.
Both are valid options. Booking directly through WhatsApp or this contact form lets the concierge start planning your stay immediately. Booking through Airbnb works the same way and is equally secure — use whichever platform you're most comfortable with.
Yes. The contact form and WhatsApp are open for general questions about the cabin, rates, or the area around Venecia de San Carlos — you don't need confirmed dates to reach out.
Yes, every message receives a personal reply from the concierge team — there is no obligation to book after reaching out.
Your preferred travel dates and number of guests help the concierge respond with accurate availability right away, though general questions are welcome any time.
Nature outside. Calm within.
Tell us the dates you have in mind and we will take it from there.